Bookings and availability
We can help clarify availability, experience details, and what you should confirm before completing a reservation.
Common topics
These are the areas where we most often help travelers before and after booking.
Payments and confirmations
Questions about charges, confirmation emails, or the payment flow are some of the most common support requests.
Changes and cancellations
Policies vary by provider, so we help you review options for date changes, guest updates, or cancellations.
Trip planning
We can also point you toward stays, activities, and regions that fit the kind of Costa Rica trip you are planning.
Explore before contacting us
These parts of the site often answer the most common questions before you need support.
Stays
Compare accommodations, amenities, and stay options to find the right base for your trip.
Activities
Browse tours, experiences, and adventure options to understand what is included before booking.
Map
Use the map to understand locations and plan transfers, regions, and destination combinations more clearly.
Account
Review the information associated with your user profile and the details available inside your account.
Contact support
If you still need help, email info@tico.tours and we will reply through that channel.
What to include in your email
The more context you send, the faster we can help.
- Your full name and the email address used for the booking or inquiry.
- The stay, activity, or destination you need help with.
- Your travel date or reservation number, if you already have it.
- A clear description of the question, change, or issue you want resolved.